Salesforce is Aiming to Smooth out the 'Jaggedness' in Artificial Intelligence to Boost Its Reliability

Innovation never stops at the Salesforce headquarters. The team behind the leading customer relationship management (CRM) software provider is now taking a shot at resolving the issue of ‘jagged intelligence’ within the realm of artificial intelligence.

‘Jagged intelligence’ is a term used to explain the inconsistent results often obtained with artificial intelligence systems. Despite being programmed with similar parameters for a problem, two AI systems can sometimes arrive at startlingly different results. This inconsistency is detrimental to the integrity and reliability of AI systems, instigating Salesforce’s initiative to provide a solution.

Salesforce has always been at the forefront of incorporating emerging technologies to streamline its CRM processes. With their AI-enhanced platform, they are enabling businesses to make informed, data-driven decisions. But with ‘jagged intelligence’ posing a challenge to the reliability of its AI, Salesforce has embarked on a quest to smoothen the jagged edges of artificial intelligence.